The Trust is one of the largest in the country, forming part of the King’s Health Partners Academic Health Services Centre, serving the boroughs of Lewisham, Southwark and Lambeth. Securitas has worked together with the Trust since 1998.
With more than 2 million patient contacts each year, 13,500 staff and tens of thousands of visitors every day, Guy’s and St Thomas’ is one of the largest, most comprehensive, specialised critical care hospital trusts in the NHS.
A team of 50 officers work seamlessly alongside the Trust’s Management Team safeguarding the Trust’s reputation and safety of patients, visitors and staff. The officers’ roles consist of many and varied responsibilities across the two sites:
• Manned guarding and patrols
• Access and egress control
• CCTV monitoring
• Emergency response
• Car park management and monitoring
The Accident and Emergency Department based at St Thomas’, means that this is the more demanding of the two hospitals. Officers have to deal with dangerous situations on a daily basis, whether this is dealing with a patient under the influence of drugs or alcohol or a patient suffering from mental health issues. Officers use their skills and experience to defuse the situation, safeguarding the safety of the patient, visitors and staff.
With the many successful changes the hospitals have seen over the years, the partnership shared between Guy’s and St Thomas’ and Securitas is greater than ever. Jo Hand, Security Manager at Guy’s and St Thomas’ Hospital commented, “We are just one team, not a ‘them and us’. What the officers do on the front line affects me and what we do affects the officers; it all links together”.
“It’s a true partnership, and as we evolve as a professional healthcare security service, Securitas are coming with us.”