Shift Security Supervisor

Job Description

Responsibilities

• Ensure all personnel under your supervision have completed the appropriate site training and hold a valid SIA licence or LDN to meet industry requirements.
• Accurately roster and plan for all direct reporting officers, ensuring sufficient cover for holidays, sickness, and absences.
• Conduct monthly check-ins with all Security Officers, proactively monitoring performance, maintaining positive employee relations, and implementing coaching, counselling, and investigations as needed.
• Monitor and manage the appearance and behaviour of all security personnel, taking remedial action in line with company policy and procedures.
• Actively encourage staff recognition and nominations for awards.
• Keep assignment instructions and site documentation up to date.
• Report all incidents in compliance with customer and company policy and procedures.
• Assist the Security Management Team in developing and sharing best practices and using systems and tools to improve service effectiveness.
• Plan, develop, and implement staff training, including both routine duties and emergency procedures.
• Monitor faults with security-related equipment, ensuring they are reported correctly.
• Be fully conversant with operational functions including Access Control, CCTV, Detection, and Alarm Systems, ensuring effective monitoring and reporting.
• Participate in company training to improve performance standards.
• Serve as the first point of contact on your shift for security-related queries, resolving complex issues using your experience and knowledge, and referring complaints regarding security practices to the Security Management Team.
• Assist the Site Manager with any reasonable or practical request.
• Perform any other duties as directed by the Service Delivery Manager.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Proven experience in datacentre operations or equivalent security industry experience; or equivalent experience in forces/services. Previous supervisory experience is ideal.
• High level of professionalism and command presence, great customer service skills (white glove attitude), good English skills (verbal and writing), Reliable and great team player and ability to read, understand and follow written instruction.
• Fast paced and dynamic environment with a candidate that is able to work solo and add to an engaging team. Part of a global and expanding team, delivering essential security services as the last line of defence for a global tech giant. Growth and development as part of this growing contract.

Qualifications

Essential

• Current SIA licence.
• SC Clearance essential
• Full 5-year checkable work history.
• Strong communication skills.
• Competent in MS Word, Excel, and Outlook.
• Well-developed interpersonal and influencing skills, with the ability to negotiate and handle sensitive and confidential matters with tact and discretion.
• Adaptable and responsive to changes in priorities, plans, and schedules.
• Must have the right to work in the UK.
• Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.

Desirable

• Knowledge of Health and Safety at Work.
• Customer Service Training.
• First Aid at Work certification.

Join us in maintaining high standards of security and service, contributing to a safe and efficient environment for our clients and team members. Your leadership and dedication will be key to our success.

Additional Information

Competencies

• Managing and Leading Others: Provide clear guidance and leadership to the team.
• Self-Management: Demonstrate initiative and self-discipline.
• Decision Making: Make informed decisions efficiently.
• Communication Skills: Communicate clearly and effectively with all stakeholders.
• Business Acumen and Commercial Awareness: Understand business operations and commercial factors.
• Operational Excellence: Strive for continuous improvement in operational processes.
• Strategic Thinking: Plan and forecast effectively.
• Customer Management and Sales Development: Manage customer relations and contribute to sales development.
• Relationship Building and Networking: Build and maintain positive relationships and networks.

Driving Performance

• Takes Ownership
• Expects Excellence
• Delivers Sustainable Results
• Builds High Performing Teams

Developing Yourself & Others

• Is Respectful
• Is Empowering
• Leads by Example
• Gives & Asks for Feedback

Making Our Strategy Happen

• Drives Innovation
• Seeks Opportunities
• Fosters Collaboration
• Values Diverse Perspectives

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!