Incident Management

Incident management is the process of identifying, reporting, escalating and responding to incidents that could affect people, property or business operations. The goal is to minimise disruption, maintain communication and restore normal operations as quickly as possible. A structured incident management process helps organisations respond consistently and effectively when unexpected events occur.

When an incident occurs, it is assessed against pre-agreed response procedures. Trained operators notify the appropriate stakeholders, coordinate communication and help manage the response until the situation is resolved. By following clearly defined processes, organisations can improve response times, reduce disruption and maintain greater control during incidents.

Incident management can support a wide range of events, including security incidents, alarm activations, IT outages, power failures, protests and other operational disruptions. Response procedures are tailored to your organisation, helping ensure the right actions are taken and the right people are informed when incidents occur.

Yes. Securitas Incident Management operates 24 hours a day, 365 days a year through our resilient Alarm Receiving Centres (ARCs). This ensures support is available whenever an incident occurs, including outside normal business hours, during weekends and on public holidays.

Without a clear incident management process, organisations may experience delays in communication, slower response times and greater operational disruption. Effective incident management helps ensure incidents are handled consistently, stakeholders remain informed and business operations can return to normal as quickly as possible.

When an incident occurs, Securitas operators follow pre-agreed response procedures and contact the relevant stakeholders identified by your organisation. This may include site managers, facilities teams, IT teams, senior management or other designated contacts. Prompt notification helps ensure the right people are informed quickly and can take appropriate action.

Yes. Effective incident management plays an important role in business continuity by helping organisations respond quickly and minimise disruption when incidents occur. Through clear communication, coordinated actions and 24/7 support, businesses can reduce downtime, maintain critical operations and recover more efficiently from unexpected events.