Connect your fire alarm system to professional monitoring 24/7. Fire alarm monitoring links your alarm system to our Alarm Receiving Centres (ARCs) for real-time alarm handling and response.
Make your initial enquiry here
What’s at risk
Many organisations operate sites that are unattended overnight, at weekends or during holiday periods. If a fire alarm activates when nobody is available to respond, valuable time can be lost before action is taken. Delays in response can increase the risk of property damage, operational disruption and extended recovery times. This can impact both people and business continuity.
How we help
Securitas fire alarm monitoring links your fire alarm system to our dual-site Alarm Receiving Centres (ARCs), where trained operators monitor alarm signals 24 hours a day, 365 days a year. When an activation is received, operators follow agreed response procedures and take the appropriate action. Depending on your requirements, this may include contacting keyholders, notifying designated contacts or escalating to the fire and rescue service. This helps ensure alarm activations are managed quickly, even when your sites are unattended.
Benefits
Build your solution
Fire alarm monitoring is one part of how we help protect your people, property and operations. By combining it with other Securitas services, we can build a tailored solution that supports your response procedures, site requirements and operational risks. Together, these services can be combined into a custom-made solution for your organisation.
FAQs
Still have questions about fire alarm monitoring? We've answered some of the most common queries below to help you understand how the service works and how it can help protect your people, property and operations.
Fire alarm monitoring is a 24/7 service that connects your fire alarm system to an Alarm Receiving Centre (ARC). When an alarm activates, trained operators receive the signal and follow agreed response procedures to help ensure the right action is taken.
Your fire alarm system sends alarm signals to an Alarm Receiving Centre. When an activation is received, operators review the event and follow your agreed escalation procedures, which may include contacting keyholders, designated contacts or the fire and rescue service.
An Alarm Receiving Centre (ARC) is a secure facility that receives and manages alarm signals from fire and security systems. Securitas operates dual-site ARCs that provide continuous monitoring and response support 24 hours a day, 365 days a year.
Not all alarm signals carry the same level of risk. Our operators follow agreed response procedures that prioritise critical fire alarm events while managing lower-priority system notifications appropriately. By combining technology with trained personnel, we help ensure genuine emergencies receive immediate attention while reducing unnecessary disruption from lower-priority fault notifications.
Where CCTV systems and agreed procedures are in place, our teams can use available information to help assess potential incidents. By combining technology with the expertise of our control room personnel, genuine fire alarm activations can be escalated quickly and appropriately. Depending on the situation, support may include notifying the fire and rescue service, contacting keyholders or coordinating with mobile security teams.
Yes. Through SmartTest automation, approved installers can place eligible systems on test without contacting the Alarm Receiving Centre directly. This helps streamline testing and maintenance activities, reduce delays and improve operational efficiency while maintaining visibility of system activity.
In many cases, yes. Fire alarm monitoring can be integrated with a wide range of fire alarm systems and signalling technologies. Our team can review your existing setup and advise on the most suitable monitoring approach for your organisation.
Yes. Some insurers require professionally monitored fire alarm systems for higher-risk premises or specific business types. Fire alarm monitoring can also support organisations looking to strengthen their wider fire risk management arrangements.
Our specialists can help you explore the right approach to fire alarm monitoring for your organisation. We'll discuss your sites, risks and response requirements and help you find a solution that supports your people, property and operations.
Make your initial enquiry here.
Insights
Stay informed with expert insights, real-world success stories, and the latest innovations in security. Explore more resources designed to help you strengthen protection for your people, property, and peace of mind.
For many small to medium businesses, the past 18 months have been a uniquely challenging time. The outlook certainl...
Chestnuts roasting on an open fire? Rocking around the Christmas tree? Decking the halls? However you and your coll...
Fire extinguishers are a critical safety tool for every business. However, many people don't know how to use them p...
