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      Head Of Workforce Management

      Company Description

      Head of Workforce Management – UK Services

      Location: On-site – Milton Keynes - with travel across the UK.

      Full-time | Competitive Salary + £9,600 Car Allowance + Healthcare + 7.5% Pension + 25 days annual leave (8 bank Holidays)

      Grade: I

      Shape the future of workforce strategy in a people-first business.

      At Securitas, our people are at the heart of everything we do—they’re our greatest strength and most important investment. As Head of Workforce Management (WFM)  for our UK Services division, you’ll be a senior leader at the forefront of shaping how we plan, optimise, and deliver our people strategy across a large-scale, service-led organisation.

      This is a rare opportunity to lead workforce transformation in a fast-paced, people-focused environment. You’ll set the strategic direction, guide and inspire a high-performing team, and be accountable for end-to-end workforce planning—including forecasting, capacity modelling, and real-time resource management.

      We’re looking for a senior leader who brings strategic vision, innovation, and adaptability—someone who thrives in complexity, drives continuous improvement, and influences across all levels to deliver operational excellence today, while building capability and resilience for the future.

       

      Job Description

      What you’ll be doing:

      Strategic Leadership & Planning

      • Lead the national Workforce Management function, aligning with strategic goals and operational priorities

      • Develop and implement long-term workforce strategies that drive scalability, cost-efficiency, and service excellence

      • Use historical data, business forecasts, and market insights to proactively anticipate and plan for future workforce needs

      Team Development & Performance

      • Build, lead, and retain a high-performing team of Supervisors, Planners, and Schedulers

      • Foster a culture of accountability, integrity, and continuous improvement

      • Coach and mentor team members, supporting development through structured plans

      • Set clear objectives aligned with business goals and regularly review progress

      Operational Excellence & Resource Optimisation

      • Oversee all resource planning and scheduling processes to ensure efficient workforce utilisation

      • Maintain service delivery and compliance through proactive scheduling and daily operational reviews

      • Monitor key workforce metrics (KPIs) such as productivity, adherence, and utilisation, and take action when needed

      Technology & Systems Enablement

      • Partner with internal stakeholders to improve workforce management (WFM) systems, ensuring accuracy and usability

      • Maintain up-to-date employee, site, and customer data within WFM platforms

      • Leverage digital tools and analytics to inform decisions and drive ongoing improvements

      Stakeholder Engagement & Reporting

      • Serve as the key point of contact for workforce management across the organisation

      • Collaborate with Finance, Operations, Recruitment, and senior leadership to align strategies

      • Produce and present workforce performance reports with actionable insights

      • Drive process improvements that boost agility, responsiveness, and adaptability to business needs

      What we’re looking for:

      We’re seeking a collaborative, data-savvy leader with the vision to drive workforce transformation across a large, complex, service-led organisation.

      Qualifications

      Essential:

      • Proven experience in leading workforce management or operations planning at scale

      • Strong analytical skills, with the ability to translate data into actionable strategy

      • A natural leader who develops, mentors, and empowers high-performing teams

      • Deep understanding of workforce management systems, tools, and technologies

      • Track record of operational improvement and service excellence

      • Commercially aware with a strong focus on balancing service outcomes and cost

      • Comfortable working at a strategic level while staying close to the operational detail

      • Strong stakeholder engagement skills, with the ability to influence and collaborate at senior levels

      • Resilience, adaptability, and confidence leading transformation or technology change initiatives

      • A customer-focused mindset that puts people at the centre of planning decisions

      Desirable:

      • Experience in a 24/7 operational or compliance-focused environment.
      • Exposure to digital transformation and continuous improvement initiatives.
      • Proficiency in Excel and visualisation tools (Power BI, Tableau).

      Ready to lead with purpose?
      Apply today and help us build a smarter, safer, and more efficient future—together.

      Additional Information

      It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

      Why Choose Securitas UK?

      At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

      What You Can Expect

      Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

      Diversity & Inclusion: Be Yourself at Securitas

      We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

      • Career Growth: Clear pathways from apprenticeships to leadership programs.
      • Inclusive Leadership: A culture of respect, transparency, and collaboration.
      • Fair Pay & Benefits: Competitive, equitable compensation and benefits.

      Our Commitment to You

      We support our workforce through initiatives such as:

      • Employee Networks – Safe spaces to connect and influence policies for change.
      • Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
      • Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
      • Health & Well-being Programs – Mental health support and workplace wellness.
      • Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

      We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

      Take the Next Step

      Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!

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