CCTV / SOC Operator

Job Description

What you will do…

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
• Manage mobile alarm call outs and provide solutions in a timely manner.
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
• Ensure that all systems/databases are updated in a timely and accurate manner.
• Provide client reports.

Qualifications

What you will need…

• Excellent customer service skills - Able to communicate at all levels.
• Willingness to learn.
• Ability to work as part of a team.
• Attention to detail.
• Work under periods of pressure.
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
• Decision-making capability.
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
• Professional in appearance and attitude.
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
• A flexible approach to working hours including the requirement for covering of holidays and sickness.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!