Global Security Analyst

Job Description

Responsibilities

The Global Security Analyst will be required to carry out the following essential functions:

1. Incident Monitoring & response

1. Incident Identification & Escalation: Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety. This process involves recognition, verification, and notification of incidents/events to appropriate Customer Local Company personnel.
2. Critical Incident People Location: Identify location of Customer Local Company personnel. This includes producing a list of impacted personnel in the event of an incident or preparing a complete roster ahead of a country evacuation.
3. Employee Advisories: Create accurate advisories of pertinent events with timeliness of dissemination, and ability to include all relevant parties/distros. Create advisories that effectively communicate the most pertinent information regarding an ongoing or upcoming event.
4. Employee Wellness Checks: Verify the well-being of Customer Local Company employees potentially affected by an incident. Includes direct phone calls, slacks, or Vismo communications to confirm safety.
5. Supporting travel risk workflows, including triage and escalation of high-risk travel bookings.
6. GSAs may be expected to offer research support through the maintenance of office risk assessments as well as the provision of location crime analyses, regular reporting, and incident-specific SITREPs

2. Customer Contact Care

1. Safety & Security: Provide emergency or critical assistance to employees:

i.Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access. Perform follow-ups, as necessary.

ii. Understand reporter’s needs and provide personalized solutions via high-touch customer service.

1. Routine Customer Care: Correctly diagnose non-security/safety questions and route caller to the appropriate Palantir team (Mobility, People Partners, Corporate Apartments, etc.) if help cannot be provided by Security Operations Centre personnel.

3. Reporting

a. Event Report: Create Event Reports (ERs) for any events and incidents that may require further action or Ensure ERs are in a timely fashion and include accurate and to support event and investigations and avoid delays.

b. Contact reports: Create reports to account for all contact made with the GOC. c. Fault Reporting: Raise tickets to report faults and issues to be rectified; this could include systems outages.

4. Research Support

a. Ad hoc requests to support Palantir Security functions.

Qualifications

Essential

• Full 5-year checkable employment history.
• Must be willing to participate in a pre-employment screening process, including drug screening and background investigation.
• Must have the right to work in the UK.

Additional Information

Competencies

• Possess a minimum of a bachelor’s degree in a related field and/or 1-3 years’ experience working in Global Security Operations Centre or related field.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

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At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

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We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
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