Crisis Management Coordinator

Job Description

Responsibilities

You’ll play a vital part in delivering amazing customer service to our client, Responsibilities of the Crisis Management Coordinator, that includes:

Stakeholder Engagement

• Maintain regular communication with threat intelligence teams to stay informed on emerging risks.
• Leverage intelligence reports to proactively prepare for and manage crisis events.
• Liaise with emergency response teams to ensure alignment of crisis protocols and operational security processes.
• Collaborate with external service providers to optimize performance and support crisis readiness.

Responding to Alerts

• Monitor and assess real-time alerts from threat analysts.
• Initiate appropriate actions based on the nature and severity of incidents.
• Act as the primary point of contact during emergencies, ensuring timely escalation and coordination.

Incident Management Team (IMT) Activation

• Initiate the IMT when a crisis is identified.
• Ensure rapid notification and assembly of key stakeholders.
• Maintain readiness protocols to enable swift IMT activation at any time.

Facilitating IMT Operations

• Lead and manage IMT operations during crisis events.
• Ensure effective communication, decision-making, and resource deployment.
• Provide logistical support to maintain efficiency throughout the response process.

Document Management

• Maintain accurate records of crisis incidents, including timelines, decisions, and actions taken.
• Support the After-Action Review (AAR) process by gathering stakeholder feedback and compiling reports.
• Contribute to internal communications related to travel advisories, incident updates, and security notices.

Training & Industry Engagement

• Coordinate and support internal and external training sessions for crisis management teams.
• Facilitate regular meetings with internal and external stakeholders, including emergency response and intelligence teams.
• Participate in training and engagement activities offered by industry partners and professional networks.
• Attend external events to stay informed on best practices and emerging trends in crisis management.
• Collaborate with industry peers to share insights and continuously improve crisis response strategies.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Experience in crisis management, emergency response, or related fields. OR A Degree (BA,MA,BSc) in a related field.
• Robust communication and organizational skills.
• Ability to work under pressure and make critical decisions in real-time.
• Familiarity with risk assessment and threat analysis.
• Proficient in document management systems and reporting tools.
• Must have the ability to speak, read, and write English.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Successful passing of background and reference checks, job related in addition to any mandatory licensing requirements. 
• Must be available for occasional limited notice travel approximately 5-15% of the time.
• Required to work long hours without advance notice or significant breaks as needed. 
• Require on-call availability during off-hours, as crises can arise unexpectedly 
• Required to adjust the schedule regularly and working hours necessary to meet operational needs. 
• Required ability to handle multiple tasks concurrently. 
   

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 375,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• Pluxxe – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Epassi - Save up to 25% on membership at thousands of gyms, leisure centres, yoga studios, bootcamps and more
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• My Future Now – Transfer other pension saving into your workplace pension.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.