Company Description
We’re Hiring: Branch Operations Manager
📍 Location: Birmingham UK - Hybrid
💰 Pay: £49,200 + Bonus + Car Allowance £8,300
✨Benefits: Ranging from -
- Single Cover Health Care
- 3x Salary Life Assurance
- 5% Employer Contribution Pension.
- 25 Days Holiday + 8 Bank Holidays.
- Cycle 2 Work Scheme.
- Free Mortgage advice & More!
🎓Learning & Development: From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: G
See a Different World. Where potential is seen and progress is nurtured.
Are you a dynamic leader with a passion for operational excellence and client service? At Securitas, we’re transforming the security industry by putting people and our clients at the heart of everything we do. We’re looking for a Branch Operations Manager to lead our service delivery, providing outstanding client experience, whilst maximising overall drive and performance across a portfolio of clients within a given branch geography.
Spanning a 2hr 30min radius from your base of Birmingham, we’re looking for a Branch Operations Manager with robust management and leadership capabilities to help us reset, refocus, and re-energise our branch operations in our Birmingham branch. You’ll bring a sharp eye for detail and a passion for getting the basics right—driving renewed process improvement and embedding operational excellence at every level.
Accountable and commercially astute, you’ll understand the power of well-defined processes in delivering outstanding service and upskilling our people. Your ability to engage, inspire, and empower your workforce will be key to creating a high-performing, client-focused culture that thrives on continuous improvement and shared success
Whilst candidates form different industries as always encouraged to apply, an experience in Security or a similar sector would be beneficial to really hit the ground running, at Securitas UK, we’re all about blue skies thinkers!
Job Description
What You’ll Be Doing
As a Branch Operations Manager, you’ll be responsible for:
Key Responsibilities
- Operational Leadership: Lead the delivery of protective services across a defined client portfolio, ensuring all contractual obligations are met with excellence.
- Financial Accountability: Jointly own the branch P&L with the Protective Services Development Manager, ensuring margin targets are met or exceeded.
- Service Excellence: Drive high-quality service delivery through proactive planning, continuous improvement, and alignment with client SLAs and KPIs.
- Workforce Planning: Ensure effective resourcing, scheduling, and training of officers and employees to meet operational demands.
- Client Relationship Management: Build and maintain strong, collaborative relationships with clients, attending KPI/SLA meetings to ensure alignment and satisfaction.
- Performance Monitoring: Track and analyse branch KPIs across people, safety, operations, customer satisfaction, and financial performance.
- Employee Engagement: Foster a culture of recognition, development, and high engagement, promoting the company’s core values of Integrity, Vigilance, and Helpfulness.
- Succession Planning: Identify and develop talent within the branch to ensure long-term capability and service continuity.
- Process Improvement: Champion a continuous improvement mindset, using data and business intelligence to streamline operations and enhance service delivery.
- Health & Safety Compliance: Promote a strong safety culture, ensuring all policies, procedures, and training are adhered to.
- Collaboration: Work closely with the Protective Services Development Manager and support departments to ensure seamless service delivery and internal alignment.
- Strategic Contribution: Support the achievement of broader business goals by contributing to strategic planning and execution at the branch level.
Qualifications
What We’re Looking For
We’re seeking someone who is:
- A confident and empathetic leader with proven people management skills.
- Commercially aware with experience in P&L ownership, forecasting, and budgeting.
- Passionate about delivering exceptional customer service.
- Skilled in using data and business intelligence to drive performance.
- Flexible and adaptable – willing to work shifts to meet operational needs.
- Right to Work in the UK + 5 year checkable work history.
- Great communicator with a high level of professionalism and integrity.
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
