Company Description
We’re Hiring: Service Delivery Manager
📍 Location: Remote (with travel to sites covering the Midlands)
💰 Pay: £35,000 - £37,500 DOE plus £5,400 car allowance
📅 Hours: 40 hours per week
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!
Grade: Indirect Grade E
Explore your purpose. To See a Different World!
As a Service Delivery Manager, you’ll do more than support operations—you’ll elevate service, protect people, and strengthen trust. This is your opportunity to step into a role where leadership, customer engagement, and operational excellence come together every day.
In this position as a Service Delivery Manager, you’ll oversee site security operations, conduct investigations and disciplinaries, carry out site security reviews, and work closely with our client to maintain exceptional service standards.
You’ll thrive as a Service Delivery Manager if you’re people‑focused, solutions‑driven, and ready to make an impact across a dynamic, multi‑layered security environment.
Job Description
What you'll be doing:
- Managing staffing levels to meet contractual service levels.
- Ensuring officers are correctly licensed, trained, and site‑ready.
- Acting as Duty Manager for assigned weeks and providing on‑call support (05:00–23:00).
- Undertaking investigations, disciplinaries, welfare meetings and PDPs.
- Conducting site, customer, and compliance audits.
- Working closely with the client to maintain strong relationships.
- Ensuring service quality, standards, and expectations are consistently met.
- Supporting retention through exceptional delivery and engagement.
- Carrying out site security reviews and risk assessments.
- Maintaining accurate incident reporting and documentation.
- Ensuring compliance with company policies, internal controls, and legal requirements.
- Leading and developing a team of officers and supervisors.
- Driving engagement, recognition, communication, and team cohesion.
- Supporting succession planning and staff development initiatives.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
What we’re looking for:
We’re looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:
Essential:
- Valid SIA licence
- Right to work in the UK
- Full clean driving licence
- Flexibility to work days/nights/weekends to visit officers monthly
- Managerial or supervisory experience
- Ability to carry out investigations and disciplinaries
- Ability to work under your own initiative
- Excellent written and verbal communication
- Good standard of IT skills, experience with Microsoft applications
- Strong organisational capability
- Strong customer service skills
- People‑focused mindset
Desirable:
- Previous security or portfolio management experience
- IOSH training/experience
- Risk management background
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
