Company Description
We’re Hiring: Resident Security Integration Technical Lead!
📍 Location: London (EC4N 4TQ)
💰 Pay: Competitive salary + Opportunities to grow
📅 Hours: Monday-Friday, Covering 7am-9pm on a rota basis with after-hours support as needed.
🧳Travel: May be required occasionally for regional support or training, as authorized by the customer.
✅ Benefits: Enjoy 25 days' holiday, Pension Scheme & many more
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities and a whole load of benefits from big brand discounts to give back schemes!
See a Different World. Where potential is seen and progress is nurtured.
The Resident Security Integration Technical Lead is a critical on-site leadership role, acting as the technical authority and subject matter expert for physical security systems. You’ll oversee the maintenance, troubleshooting, and performance of security infrastructure and hardware, while leading a small team of engineers that supports sites across the EMEA region.
As a Resident Security Integration Technical Lead you will be working closely with the customer, the Lead Security Technology Representative, and internal stakeholders, you’ll ensure systems operate reliably, securely, and in line with customer requirements. This role offers a strong mix of hands-on technical expertise, team leadership, and stakeholder collaboration, ideal for someone who thrives in a client-facing, high-impact environment.
✨Organised, people-focused, and ready to grow? Join a global leader that’s protecting what matters most — and take the next step in your career.
Job Description
- Lead day-to-day on-site technical support and maintenance of physical security system
- Provide break/fix support for CCTV, access control, and related security devices.
- Configure, program, and maintain systems including Genetec, C•CURE 9000, Lenel and similar platforms
- Monitor system performance, connectivity, and operational integrity
- Troubleshoot hardware, software, and network-related security issues
- Carry out preventative maintenance, system health checks, and quality assurance tasks
- Coordinate closely with internal teams and customer stakeholders, providing clear updates and escalations
- Support system integrations, commissioning of new devices, and upgrades
- Line manage and support team members, ensuring high service standards
- Maintain accurate documentation, reports, and service records, including incident escalations and metrics.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
Essential
- 3–5 years of relevant experience supporting or maintaining physical security systems.
- Proficiency with Genetec Security Center (Omnicast/Synergis) and C•CURE 9000 platforms.
- Working knowledge of IP networking, including PoE, VLANs, and device addressing.
- The right to work in the UK, with a 5-year checkable history
- Demonstrated experience in hardware installation, troubleshooting, and documentation.
- Strong communication, organizational, and customer service skills.
- Ability to work independently with minimal supervision and respond effectively to critical events.
Preferred Certifications
- Genetec Security Center Technical Certifications (Omnicast / Synergis)
- C•CURE 9000 System Installer or Advanced Integrator Certification
- Networking qualification (e.g., CompTIA Network+, equivalent BTEC)
