Company Description
We’re Hiring: Security Systems Analyst!
📍 Location: Reading, RG6
💰 Pay: £45,000 per annum
📅 Hours: 40 hours per week
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!
Grade: 6
Explore your purpose. To See a Different World!
Join our Global Physical Security team and play a pivotal role in protecting our people, facilities, and assets worldwide. Operating across a truly global footprint, our team safeguards critical infrastructure through best‑in‑class physical security technologies and round‑the‑clock operational excellence.
As a Security Systems Analyst, you’ll be at the heart of our enterprise security operations—supporting and maintaining access control, video surveillance, and associated infrastructure to ensure maximum availability and reliability. Acting as the central point of coordination, the Security Systems Analyst owns service requests end‑to‑end, from intake through resolution, applying advanced troubleshooting skills and coordinating field response when required.
This is a fast‑paced, high‑impact opportunity for a Security Systems Analyst who thrives on problem‑solving, real‑time decision‑making, and service ownership. You’ll combine technical expertise with analytical thinking and a strong customer focus, ensuring issues are resolved efficiently while consistently delivering a high standard of service.
Job Description
What you'll be doing:
- Act as the primary point of contact for all physical security system service requests via phone, email, and ticketing systems.
- Perform advanced triage, diagnostics, and root cause analysis across enterprise security platforms.
- Deliver remote troubleshooting and resolution, reducing the need for onsite dispatch where possible.
- Assess incident severity and business impact, prioritising work in line with SLAs.
- Coordinate and dispatch field technicians, ensuring correct scope, parts, and information are provided.
- Own incidents end‑to‑end, including stakeholder updates, follow‑ups, and resolution validation.
- Monitor system health, alerts, and dashboards to proactively identify and mitigate issues.
- Collaborate with engineering teams, vendors, and cross‑functional stakeholders to resolve complex or recurring issues.
- Identify trends and recurring problems, recommending process or system improvements.
- Maintain accurate documentation, contribute to the knowledge base, and support team efficiency and first‑contact resolution.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
What we’re looking for:
We’re looking for someone who takes ownership, thinks analytically, and thrives under pressure. Ideally, you’ll have:
Essential:
- Right to work in the UK with a minimum 5‑year checkable employment history.
- 4–7 years’ experience in technical support, systems analysis, or service operations roles.
- Hands‑on experience with physical security systems (access control, CCTV, alarms).
- Proven incident management, triage, and issue resolution experience.
- Strong troubleshooting skills across software, hardware, and network‑connected systems.
- Experience using ticketing systems (e.g. ServiceNow, Remedy, Jira, APEC).
- Ability to manage multiple incidents with competing priorities.
- Strong written and verbal communication skills with a customer‑first mindset.
- Demonstrated ownership and accountability through to resolution.
- Ability to embody the core values of Integrity, Vigilance, and Helpfulness.
- This is a full-time role, working 40 hours per week on site. Flexibility is required, as the position includes some on‑call responsibilities.
Desirable:
- Experience supporting enterprise‑scale, multi‑site or campus environments.
- Familiarity with ITIL practices (incident, problem, and change management).
- Experience coordinating or dispatching field service teams.
- Working knowledge of networking fundamentals (TCP/IP, ports, device communication).
- Experience working with vendors or third‑party service providers.
- Relevant certifications (Security+, Network+, ASIS, or similar).
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
