Customer challenges
Why choose Securitas?
Following the handover from construction to occupation, Dexter Brown sought a solution that would raise the bar in both front-of-house and security services. They needed a provider who could balance professional presentation with robust protection, offer resilience against unplanned absences, and deliver a consistent standard across all personnel. With no backup processes in place from their former supplier, service continuity was a priority.
Our solution
The need for a comprehensive security system
Securitas delivered a tailored blend of STARS (Security Trained Assistance and Reception Services) and 24/7 manned guarding. The STARS team offers a dual function – acting as the welcoming face of the building while being fully trained in first aid, ACT (Action Counters Terrorism) protocols, and client-specific site procedures. A dedicated on-site officer ensures round-the-clock presence and peace of mind, with relief cover trained to the same high standard. The entire setup is managed under a single contract with a local Securitas branch manager as the client’s key contact.
The perfect secure solution for high-end commercial properties
A combination of front-of-house and on-site guarding
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STARS (Security Trained Assistance and Reception Services)
Combining a concierge welcome with security expertise.
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24/7 On-Site Guarding
Always-on support for complete peace of mind, day and night.
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Remote Monitoring
Continuous off-site surveillance from our accredited monitoring centres, providing real-time response and rapid escalation.
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Comprehensive CCTV Maintenance
Expert design and installation of bespoke CCTV systems tailored to your building’s layout and security risks.
"The presence of Securitas STARS ensures tenants and visitors receive a professional welcome and can feel confident that all security protocols are properly adhered to."
Spokesperson
Managing Agents, Dexter Brown
Conclusion
100 Avebury Boulevard required a provider that could deliver professionalism without compromise. With Securitas STARS and dedicated security officers in place, Dexter Brown now benefits from a fully integrated service that safeguards both people and premises – all under a single, managed contract.
By consolidating reception and security into one streamlined solution, they’ve eliminated service gaps, enhanced visitor experience, and achieved greater control over cost and quality. In this landmark building, our people make the difference – with the skills, training and presence to reflect its prestige every day.
