Keeping your security systems in peak condition

Our responsibility for your electronic security systems doesn’t end at the installation. As your trusted partner and security provider, we stay focused on keeping your systems working to their full potential, all year round.

Why is security system maintenance so important?

Electronic products, systems and devices can only perform successfully if their parts and components remain in good working order. Whether it’s your television at home or a set of traffic lights on a busy road, without regular maintenance, technical faults can occur over time which can prevent them from doing their job.
Security systems are no different, and should they fail to operate as expected, you could be left exposed to risks that could compromise the safety of your people and property.

Flexible maintenance packages to suit you

Securitas offers a choice of maintenance and alarm monitoring packages that each include the essential preventative service checks and ongoing support your security systems need to run at optimum levels. Whether you have chosen a new Securitas solution or would like us to take responsibility for your existing security equipment, we will recommend the most appropriate maintenance package to suit your specific and long-term security needs.

Standard maintenance package benefits:

  • Annual visit(s) from a security technician to carry out a full assessment of your system. Our technician will thoroughly test the components and operation of your system, to make sure it will continue to provide you with effective protection for the year ahead.
  • 24/7 reactive maintenance call-out facility (call-outs, parts and labour charged separately at current rates)
  • Fast, pre-agreed response times
  • Access to remote technical support
  • Remote maintenance capability and continual system health checks
  • Compliance with National Security Inspectorate (NSI) and insurance standards.


Comprehensive maintenance package benefits:

  • Annual visit(s) from a technician to carry out a full assessment of your system. Our technician will thoroughly test the components and operation of your system, to make sure it will continue to provide you with effective protection for the year ahead.
  • 24/7 reactive maintenance call-out facility (fully inclusive of call-outs, parts and labour)
  • Fast, pre-agreed response times
  • Access to remote technical support
  • Remote maintenance capability and continual system health checks
  • Compliance with National Security Inspectorate (NSI) and insurance standards.

Remote maintenance capability and preventative health checks

In addition to attending physical maintenance visits, our technical experts can carry out a variety of system health checks, remotely, from our 24/7 Securitas Operations Centre (SOC).

Without needing to visit your site, remote maintenance makes it possible to:

  • Identify potential issues before they happen
  • Reset alarms following activations
  • Programme and re-programme devices to your system
  • Monitor the performance of individual components
  • Remote maintenance is especially convenient when support is needed out-of-hours, or where there are health and safety concerns to consider. The recent COVID-19 pandemic is a great example of where the inability to visit your premises can be overcome using the power of remote technology.

Managed by Securitas: Our cyber secure approach

 

When we deploy our Remote Video Solution (RVS) concept to our clients, we provide them with a managed by Securitas approach. This is where we deliver more than just a traditional maintenance service. Included within this service, we provide all software, firmware and patching for your systems to ensure that there are no vulnerabilities - giving robust protection against potential cyber threats.

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