Our Alarm Monitoring services continuously monitor the situation at your site. When an alarm is triggered, the signal is sent straight to our Alarm Receiving Centre (ARC). Here, our highly-skilled team alerts keyholders, mobile patrol, on-site security officers or the police as appropriate.
Make your initial enquiry here.
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What's at risk
A triggered intruder alarm at 3 am is only valuable if it reaches the right people with the right information to act on it. Fragmented security systems create dangerous gaps: alarms monitored by one provider, Keyholding with another, Alarm Response with someone else, means coordination through frantic phone calls while your site remains vulnerable. What should be seamless detection-to-action becomes a relay race where every handoff risks delay or failure.
Many insurers now also mandate professionally monitored alarm systems as a coverage condition. Inadequate Alarm Monitoring services could invalidate your policy entirely, leaving your business exposed to theft, unauthorised entry, and financial loss. The cost of proper monitoring is negligible compared to discovering your insurance won't pay out because monitoring didn't meet the required standards.
How we help
Securitas Alarm Monitoring operates 24/7 365 days a year from two high-resilience Alarm Receiving Centres designed for continuous, uninterrupted operation. When your alarm triggers, trained operators receive the signal instantly and take immediate action, verifying the threat, contacting stakeholders, and, where applicable, alerting emergency services through direct police control room connections. Our dual-site operation ensures monitoring continues even during power outages or technical disruptions, eliminating the single point of failure that leaves other systems vulnerable.
Our Alarm Monitoring solution can connect seamlessly with Securitas Alarm Response, Keyholding, and Mobile Patrol services, creating a unified security ecosystem where detection triggers coordinated action automatically. No relay races, no phone tag, no gaps; just a single provider managing the entire chain from signal to resolution, ensuring your insurance requirements are met and your site is genuinely protected.
In action
Shortridge Laundry faced a dangerous gap in their fire safety response. When fire alarms triggered at their Workington site, keyholders had to rush on-site to verify whether it was genuine or false, delaying emergency service notification and leaving valuable equipment and stock at risk. With operations running round the clock across valuable industrial machinery, this reactive approach created unnecessary exposure and stress for staff who carried the burden of alarm response.
Securitas integrated fire and intruder Alarm Monitoring through our Operations Centre with existing Alarm Response and Keyholding services. Now, when alarms activate, trained operators verify threats instantly using CCTV footage and coordinate the appropriate response, whether that's contacting keyholders, dispatching mobile teams, or alerting emergency services directly. Adam Keatinge, General Manager, notes the transformation: "Previously, I had three or four different suppliers all doing what I viewed as the same job, but it's all now rolled into one contract with Securitas."
Benefits
Build your solution
Alarm Monitoring is a powerful standalone service. But when paired with complementary solutions, it becomes part of a comprehensive security ecosystem that protects your site from every angle and builds on key security systems already in place.
As soon as alarm events happen, you’re informed about important situations, so you can react. There's no waiting for updates either; access reports as soon as they're ready. All your security information is in one place, easy to find and available whenever you need it.
MySecuritas sends notifications to you and your team about relevant local news of fires, thefts and break-ins and more. Staying updated on local news ensures you can plan your security measures accordingly, reducing the risks of anything happening to your property.
Use the information in MySecuritas to improve how you handle site security. The platform shows you statistics and highlights, helping you spot patterns and learn what’s working well and what could be improved. These key trends can then be used to improve security at all of your locations.
Take charge of your security system and manage who has access to what. Send updates to your teams, monitor events as they're happening and consult with our security experts to keep your property safe and ensure everyone is working together to keep things running smoothly.
FAQs
Still have questions about how professional Alarm Monitoring works? We've answered the most common queries below to help you understand how our service keeps your business secure and accessible.
During an Alarm Response, Securitas dispatches trained security personnel to your location to assess the situation. They conduct a thorough inspection, address any security breaches, and coordinate with local authorities if necessary. This ensures a swift and effective response to any potential threats.
Security Alarm Response services need quick action. When an alarm activation occurs, our team is alerted immediately, and we dispatch security personnel as quickly as possible. Response times may vary based on location and circumstances, but our goal is to ensure prompt and effective action to secure your premises.
If you receive an alarm notification, follow your established security protocol. Ensure your safety first and contact Securitas if needed. We'll ensure a calm yet fast response time and keep you updated throughout. Our team will provide guidance and coordinate the necessary response. Keeping your contact information updated helps us reach you quickly in such situations.
Securitas have two Alarm Receiving Centres that work independently, ensuring reliable Alarm Monitoring services 24/7, 365 days a year. Our remote Alarm Monitoring centres work together to ensure that even during power cuts or technical failures, remote monitoring of your site is always in operation.
Our security experts can help you choose the right solution for your business and build a comprehensive strategy that protects your sites and staff with SIA-licensed security officers and the latest technology.
Make your initial enquiry here.
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Insights
Explore insights, best practices and real stories from businesses protecting their sites with our Alarm Monitoring services.
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