Alarm Monitoring
Round-the-clock Alarm Monitoring ensures rapid response to potential threats. Using advanced technology and skilled operators, we provide real-time support to protect your property and maintain uninterrupted security.
Out of Hours Helpdesk (contact centre)
Provide uninterrupted customer support with our round-the-clock service.
- 24/7 support
- Rapid response
- Streamlined calls
- Professional assistance
Send us a message
Make your initial enquiry here.
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Critical support for your business
Our Out of Hours Helpdesk service manages customer calls outside regular business hours, ensuring urgent assistance is always available.
Calls are routed to our Alarm Receiving Centre, where specialist operators assess and respond based on pre-agreed protocols.
Non-urgent issues are deferred to working hours, while urgent matters are handled immediately. We provide continuous support 24/7, 365 days a year, giving your customers peace of mind.
Combine with other services
Our services are designed to work seamlessly, whether you need them independently or as a comprehensive solution. We operate discreetly in the background, ensuring your business and assets remain protected, so you can stay focused on what matters most—driving your business forward with confidence.
Incident Management
Our Incident Management services offer structured support to handle emergencies efficiently. From initial response to resolution, we provide expert guidance and effective solutions to minimise impact and maintain business continuity.
Lone Worker Monitoring
Safeguard your employees working independently with our advanced Lone Worker Monitoring solutions. Through real-time tracking and instant alerts, we ensure their safety during solo tasks, offering immediate support in case of emergencies and giving you peace of mind.
CCTV Monitoring
Enhance your security with 24/7 CCTV Monitoring, backed by cutting-edge technology and expert oversight. Our team ensures continuous surveillance, delivering real-time alerts and detailed reports to keep you informed and your property protected, no matter the hour.
Reliable Out of Hours Support
Outsource your out-of-hours helpdesk to us and benefit from professional, round-the-clock support.
Our dual Alarm Receiving Centres offer a dependable response to emergency and non-urgent calls, reducing costs and ensuring seamless service.
Ideal for sectors like education and facilities management, our service ensures all customer needs are promptly addressed, keeping operations running smoothly outside regular hours.
Real-time alerts
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events happen, so you’re always informed about important situations. You can access reports right away when they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Simplified reporting
No more spreadsheets and constant emails for updates. With MySecuritas, everything is in one place, so you can pull reports for the week, month or year and provide accurate reporting data to all stakeholders.
Actionable insights
Improve how you handle security at your locations with actionable insights. My Securitas shows you useful statistics and highlights, helping you spot patterns and learn what’s working well. You can also see key trends and find areas where things could be improved. Download the data, share it with your team and build a better picture of your site’s security.
Take control
Manage security services, decide who has access to what and keep your teams updated all in one place. Whether you need to plan for the future or act quickly, the platform makes it easy to take control of your security.
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Frequently asked questions on Out of Hours Helpdesk
Do you have questions? We have the answers! Explore our frequently asked questions (FAQ) and find clear and concise answers to the things we get asked the most about.
FAQs
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Urgent calls are prioritised and handled immediately by our trained operators, ensuring rapid resolution.
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Yes, non-urgent calls are logged and deferred to your team during regular business hours, ensuring efficient use of resources.
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No, our service integrates seamlessly with your existing systems, requiring no additional devices or hardware.
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Send us a message
Make your initial enquiry here.
* = mandatory fields
Discover more ways to protect what matters
Stay informed with expert insights, real-world success stories, and the latest innovations in security. Explore more resources designed to help you strengthen protection for your people, property, and peace of mind.
