Connect your lone workers to professional support 24/7. Lone worker monitoring links devices and apps to the Alarm Receiving Centre (ARC) for real-time alarm handling and response.
Make your initial enquiry here
What’s at risk
Employees who work alone often face risks without colleagues nearby to help. This can range from a healthcare worker conducting home visits to a utility engineer carrying out inspections in remote locations. If an incident happens such as a fall, feeling threatened or a medical emergency, there may be no one to see it or raise the alarm. Relying on informal check‑ins or local procedures can lead to delays and uncertainty in how to respond. This can increase the impact of incidents on both people and the business and make it harder to show that you are meeting your duty of care.
How we help
Securitas lone worker monitoring provides your employees with a direct, 24/7 connection to our Alarm Receiving Centre (ARC), where we monitor signals from approved lone worker devices and apps. When an alert is received, our trained ARC personnel review available audio, video and location data to assess the situation and follow agreed response procedures. Depending on the circumstances, they can notify emergency contacts, dispatch security officers, or coordinate with emergency services when required. This comprehensive service ensures your staff are never truly alone, providing reassurance and support whenever it is needed.
Expertly trained lone worker monitoring specialists
Our lone worker monitoring service is delivered by highly trained SOC operators who complete a structured development programme focused on critical alarm handling, risk assessment, and incident response. Training is tailored to the role, combining practical experience with ongoing coaching to ensure operators can confidently manage lone worker activations and emergency situations.
Benefits
Build your solution
Lone worker monitoring is one part of how we keep your people safe. By combining it with other Securitas services, we can build a tailored security solution that fits your sites, working patterns and risks. Together, these services can be combined into a custom-made solution for your organisation.
FAQs
Still have questions about lone worker monitoring? We've answered some of the most common queries below to help you understand how the service works and how it can help protect employees who work alone.
Lone worker monitoring is a safety service designed to protect employees who work alone, remotely or in higher-risk environments. Using dedicated lone worker devices or mobile apps, workers can quickly raise an alarm if they feel threatened, become injured or require emergency assistance. Alerts are monitored 24/7 by trained operators who can assess the situation and coordinate an appropriate response.
Lone worker monitoring combines safety devices or mobile apps with 24/7 professional monitoring. When an alarm is activated, location and incident information is sent to the Securitas Operations Centre (SOC). Operators assess the situation; attempt contact where appropriate and follow agreed response procedures to help ensure the worker receives support as quickly as possible.
When an alarm is triggered, our Securitas Operations Centre (SOC) receives the alert in real time. Operators use GPS and, where available, indoor positioning to locate the lone worker quickly. They assess the situation and coordinate the appropriate response, which may include contacting emergency services, notifying nominated contacts or dispatching Securitas mobile services if available and agreed.
Not necessarily. Lone worker protection can be provided through a dedicated lone worker device or a mobile app installed on an existing smartphone. The right option depends on the working environment, risk level and operational requirements of your organisation.
Yes. Employers have a duty of care to assess and manage risks for employees who work alone. Lone worker monitoring provides a structured way to support employee safety, demonstrate risk management measures and strengthen compliance with health and safety responsibilities.
Lone worker monitoring is suitable for any organisation with employees working alone or in isolation. This may include engineers, facilities management teams, healthcare workers, estate agents, retail staff, warehouse workers, drivers and field-based employees.
Securitas utilise an application called Advisor to help identify the most appropriate solution for your organisation. By reviewing factors such as the working environment, employee activities, risk level and location, our lone worker specialist can recommend the most suitable lone worker devices, apps and monitoring services for your specific requirements.
Yes. As part of an agreed escalation procedure, Securitas can provide welfare checks in response to lone worker activations. Supported by the UK's largest mobile security fleet, trained mobile officers can attend when required to help verify an employee's wellbeing, provide reassurance and support your organisation’s duty of care responsibilities.
Our security experts can help you choose the right mix of devices, apps and response services for your lone workers. Tell us about your sites and working patterns, and we'll suggest a solution that fits.
Make your initial enquiry here.
Insights
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