Customer Support Data Services Administrator
The role...
To provide comprehensive support and assistance within the Data Services Department, working a 9-hour day (including a 1-hour unpaid lunch break) between the hours of 08.30 – 17.30. Assisting with both inbound and outbound phone and email queries, control of order entry process and forms and assisting other departments during extreme conditions.
Job Description
What you will do...
- Processing of customer requests, including order and setting up new accounts and deleting old accounts.
- Developing skills to complete required Data Services Levels (1-4).
- Work as part of a team, to ensure customer requirements are met and delivered in line with agreed service levels.
- Support other departments during peak times.
- Processing access control cards and requests on the Specialist Service desk on a rota basis (1 full day a week).
- Assist with MK administrative tasks as and when required.
- Supporting the Track and Trace department as and when required.
- Assist with technical requests as and when required.
- Complete development courses and attend training events to develop new skills as required.
- Aid other team members when required and carry out other activities as reasonably requested.
- Answer all incoming telephone calls and emails quickly and professionally.
- See customer, supplier and other queries through from beginning to end as required.
- Ensure excellent levels of customer care and service are adopted in accordance with Company standards.
- All correspondence and communication with suppliers and customers when required is to be presented and submitted in a format consistent with our Company image and customer care standards.
Qualifications
What you will need…
- Excellent inter-personal and communication skills, able to listen, giving clear and concise instructions
- Excellent customer service skills – able to communicate at all levels
- Self-starter - able to take on a task and see it through to a conclusion.
- Problem solving skills
- Decision making capability
- Ability to follow instructions, procedures and workflows
- Computer literate, proficient in MS Office & Excel, to adapt quickly to new systems
- Willingness to learn new technologies and platforms in line with business needs.
- Professional in appearance and attitude
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential
- situations
- Able to prioritise, manage workload and multi-task
- Able to work well under pressure within a fast-paced environment.
- Proactive – looking to identify and share best practice
- Embody and uphold the Securitas Core Values of Integrity, Vigilance and
- Helpfulness.
- Ability to work in a team situation
- Demonstrates a flexible approach to working hours including the requirement for
- covering holidays and sickness
Desirable:
- Experience of administration and signalling technology is preferred.
- Experience of working in a security environment
- SIA CCTV qualified and licenced.
Additional Information
It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.
Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at Recruitmentenquiries@Securitas.uk.com.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
