STARS: Security Trained Assistance and Reception Services

By combining the knowledge and expertise of professionally trained front of house personnel and security officers in one highly experienced and multi-skilled individual our STARS (Security Trained Assistance and Reception Services) give you the best of both worlds.

It’s a practical, cost-effective approach. Combining front of house and security duties with administrative and reception tasks makes the best use of STARS time and reduces costs by removing the need to employ both security officers and receptionists.

It’s also an effective way to enhance security and resilience on-site at a moment’s notice because in an emergency, STARS are already present, ready and trained to take appropriate action.

STARS are hand picked, high calibre individuals

We carefully select our STARS for their presentability, communication skills, and commitment to high level service. All STARS undergo our professional front of house and enhanced security awareness training as well as completeing Deaf and Disability Awareness training for complete Diversity and inclusion service delivery. Other training includes but is not limited to:

• First aid fundmentals training
• Unconscious bias training 
• ACT (Action Counters Terrorism) training

We also equip our STARS with bespoke training to meet the needs of the organisation they work at. This can include inductions and monitoring repair works – whatever you need.

Throughout a STARS’ time with your organisation,through continual engagement, training and development we retain them on your behalf. This includes bi-monthly calls and newsletters to ensure they are up to date on business focus, training, legislation, and any current affairs that are relevant to their role. Unique to Securitas, you’ll find STARS quickly become essential ambassadors for your brand.

Services include but are not limited to

Front of House:

• Meet and greet
• Information and concierge services
• Call handling, administration and mail
• Maintaining front of house environment and booking of facilities

Security:

• Access control staff searches and administration of ID passes
• Patrols and Health & Safety checks, and emergency assistance
• Alarm and CCTV monitoring 
• Health and safety building checks