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    STARS: Integrated security and reception

    Managing separate teams for reception and security is not only costly but often inefficient. STARS is a cost-effective, adaptable solution designed to create a welcoming and secure environment for your staff and visitors.

    STARS receptionist with someone walking behind

    What we offer

    Enhanced front-of-house operations

    Our SIA-licensed STARS officers combine security expertise with professional reception skills, creating a solution tailored to industries such as finance, IT, commercial property, and corporate sectors.

    Equipped with training in access control, customer experience, and emergency response, our personnel ensure a professional, secure, and welcoming environment.

    From managing visitor access to safeguarding your premises, our STARS team provides consistent support, reducing operational costs while enhancing service quality.

    STARS employee

    Combined expertise

    Blending security with hospitality

    STARS is more than just a service; it’s a solution for businesses seeking seamless integration between security and reception.

    Our personnel are trained in customer service and health and safety compliance, providing a versatile front-of-house experience.

    By blending reception and security duties, STARS improves operational efficiency while delivering a professional image that reassures visitors and staff.

    Industries like corporate real estate, IT, and financial services have already benefited from this innovative service model, proving it’s possible to enhance hospitality without compromising on safety.

    STARS receptionist sat at her desk

    Benefits

    Why choose our STARS service?

    Exceptional customer service
    STARS personnel create a professional first impression, delivering a welcoming and seamless experience for visitors, employees and contractors.
    Confident response when it matters
    Trained in security, conflict management and emergency procedures, STARS personnel can respond quickly and effectively to incidents, helping to maintain a safe and secure environment.
    Enhanced efficiency, reduced costs
    By combining reception and security responsibilities into a single role, STARS reduces staffing costs while delivering a consistent, high-quality service.

    Build your solution

    Combine with other services

    STARS is one way we keep your people safe. By integrating STARS with other Securitas UK services, we can build a tailored security solution that fits your sites, working patterns and risks.

    Person unlocking the door with mobile phone
    Access control systems
    Simplify visitor management and safeguard your property with our tailored access control solutions. Designed to suit your operations, our systems ensure authorised access while enhancing overall security and efficiency.
    Learn more about access control systems
    Female Securitas operator monitoring alarms on the computer screen
    Alarm monitoring
    Round-the-clock alarm monitoring ensures rapid response to potential threats. Using advanced technology and skilled operators, we provide real-time support to protect your property and maintain uninterrupted security.
    Learn more about alarm monitoring
    Smiling security officer
    Alarm response
    Day or night, our alarm response services provide rapid, professional intervention to minimise risks and disruptions. Highly trained teams are on hand to assess and resolve alarm activations efficiently, giving you peace of mind and keeping your property secure at all times.
    Learn more about alarm response
    Security person is holding keys
    Keyholding
    Trust our keyholding services for swift and professional support whenever you need it. With licensed officers on standby, we ensure immediate responses to alarm activations, providing reliable assistance and safeguarding your premises around the clock.
    Learn more about keyholding
    • FAQs

      Frequently asked questions about STARS

      Still have questions? We've answered some of the most common queries to help you understand how STARS combines security and reception to create a safer, more welcoming front-of-house experience.

    Looking for a smarter front-of-house solution?

    Speak to our specialists today to explore a fully integrated security and reception solution tailored to your organisation.

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