Alarm response
Whether it's responding to a false alarm, a crime in progress or an escalating fire, you don't have to put yourself in harms way. In an emergency, when your alarm goes off, you can depend on our alarm response team to keep your business safe.
Response alarms for your business
We respond to alarm activations, so you don’t have to. A response alarm system or Level 1 alarm, can help create security for you and your business and at the same time, ensure that you meet the insurance requirements needed in the event of a break-in or fire. Our nationwide alarm response service means you can rest easy knowing that fully-trained, local security officers will be on hand to respond to any alarm or CCTV activations on your behalf, any time of day or night - leaving you to focus on what matters.
Ask us about how alarm response can secure your businessLet's talk about your unique needs
Call us today for advice on how to secure your business.
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Always ready to respond
With professional alarm response and monitored security alarms you’ve done more than just install a fire or theft alarm device. It means you’ve invested in professional support to look after your premises 24 hours a day and respond to any threats. No matter what time of the day or night, we will quickly assess the situation. Our highly trained operators and qualified Mobile Patrol Officers will know what to look for on arrival and determine the potential risks, type or emergency and how to deal with it safely - we are there for your business when you can’t be.
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Rapid response
Firstly we visually assess the premises from the outside conducting a dynamic hot risk assessment. The faster you respond to a fire or intruder, the less damage to your business. By having an alarm response system in place you can ensure that disruptive and unwanted journeys are a thing of the past.
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We've got it covered
When responding to your alarm patrols and checks are immediately carried out. We will check your external and internal premises and interrogate the alarm system to establish the reason and area of alarm activation. This means there’s less disruption to you and your team’s work/life balance.
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Rest assured
We ensure the correct action is taken following a alarm call-out, such as resetting the alarm or depending on the situation contacting the emergency services. You can ensure you'r fully prepared in the event of an emergency.
Part of an overall security solution
Our alarm response service works best when combined with our dedicated keyholding service. That’s because if we don’t have access to your site, our officer will need to meet one of your existing keyholders in order to investigate the alarm. As a trusted keyholder for your business, we’ll securely hold a set of keys to your site, which our officers can use to gain access when responding to alarm activations, or if you’d like us to carry out regular security patrols.
Find out more about our Keyholding serviceHere for your business when you can't be
When you choose a security solution from Securitas, we tailor it to your needs. We advise you in choosing the right solution and coordinate the implementation of the solution. You even have the option of getting the solution at a fixed monthly price meaning that you avoid unexpected expenses and large start-up costs. Instead, you get a transparent security solution and one point of contact, so you can always get help when you need it.
All alarm systems you purchase through Securitas are directly connected to our control center. Here our skilled and professional team operatorate 24/7. This means that our control center can respond quickly and send out patrols when the need arises.
Read through some of our FAQs below to find out more.
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FAQs
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An alarm response system means there is a security professional at the other end keeping track of your premises. An unmonitored security system is (simply put) a noise-maker. It might be a deterrent for bad agents, but you or your people will need to be available to respond to every trigger… a fire or flood won’t be put off by harsh sounds alone. An alarm response system makes your security service aware of an alarm trigger event. Once alerted they will attend the site to check all possible entry and hiding points and prepare a report on that alarm activation.
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Alarm activation simply means that your alarm has been set off. There are many reasons why your alarm system may be triggered. Luckily, it doesn't always mean that there has been any criminal activity but unfortunately, it does mean you may have to make time consuming an unnecessary journeys to reset a false alarm.
If a second alarm signal is received this may indicate that a second sensor has been tripped and confirms movement. This is known as a "confirmed alarm activation".
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Keyholding takes your alarm response and monitoring system one step further giving your security partner access to the building to complete a full sweep and take any action required. Alarm response services work best when combined with a dedicated keyholding service. That’s because without access to your site, officers will need to meet one of your existing keyholders in order to investigate the alarm - a disruptive and unwanted journey that you needn’t worry about. As keyholder for your business, we will hold a set of keys to your site, which officers can use to gain access when responding to alarm activations.
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Contrary to popular belief, Police response alarms are NOT DIRECTLY connected to the police.
Police response alarms are connected to us via the Securitas operation centre (SOC) in exactly the same way that monitored alarms and CCTV surveillance are connected. When an alarm is triggered, our operator is notified and will assess the activation and respond accordingly.
The local police authority are only informed if the SOC receives a second alarm signal from the property, indicating that a second sensor has been tripped, confirming movement within the property. This is known as "confirmed alarm activation".
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Why choose us?
We can work with your existing suppliers or install the latest security technology, to ensure you have the very best alarm monitoring in place. Could CCTV or video cameras help you?
- Our security experts can quickly identify the risks and immediately alert the appropriate emergency services.
- We can despatch Protective Service Officers to your site within minutes.
- Our skilled operators are there 24/7, handling over 2,000 calls and actioning over 900 alarm activations, every day.
- Our state-of-the-art SOC, built to the new European NSI Gold standard, is the first to be accredited in the UK.
- All incidents are clearly reported to help identify future risks and advise on intelligent preventative measures.
Combine alarm response with another of our services
By layering our security services you can strengthen your business' security. We combine it all into one easy package for you.
Peace of mind
send an enquiry today to start your quote and to find out how we combine cutting edge technology with real time intelligence to keep you and your business safe.
