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    Monitoring Operator

    Company Description

    Join Our Team as an Monitoring Operator in Waterlooville!

    Are you ready to make a real impact on security and safety? We’re looking for an Monitoring Operator to help protect individuals and property in a high-responsibility role.

    • 🚨 Position: Monitoring Operator
    • 🕒 Hours: Working an average of 48 hours a week
    • 💰 Pay: £27,518.40 per annum
    • ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
    • 🚗🚆Transport: Access to a vehicle or excellent transport links
    • 🔒 Requirements: 1-3 years customer service experience

    If you’re passionate about security and want to be part of a professional team where your efforts truly matter, apply today!

    Job Description

    What you will do…

    • Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
    • Manage mobile alarm call outs and provide solutions in a timely manner.
    • Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
    • Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
    • Ensure that all systems/databases are updated in a timely and accurate manner.
    • Provide client reports.

    Qualifications

    What you will need…

    • Excellent customer service skills - Able to communicate at all levels.
    • Willingness to learn.
    • Ability to work as part of a team.
    • Attention to detail.
    • Work under periods of pressure.
    • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
    • Decision-making capability.
    • Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
    • Professional in appearance and attitude.
    • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
    • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
    • A flexible approach to working hours including the requirement for covering of holidays and sickness.
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