Deputy Site Controller

Job Description

As a Deputy Site Controller  provide day-to-day security support and assistance in generalist security activity at Broad Oak Security Office. The role supports the security function in executing its responsibilities in accordance with the HMG Security Policy Framework, relevant Government-to-Government agreements, and Client Policies. The Site Controller is expected to deliver a consistently high-end, accurate and discreet security-focused experience to all visitors, guests, and employees of the Broad Oak Security Office. The role ensures the safety and protection of people, property, and information in a knowledgeable and service-oriented manner, acting as the recognised central point of contact for all visitors to the security office and ensuring full completion of all requests where possible.

Position Details

• Job Title: Site Controller – Security

• Location: Broad Oak Security Office

• Working Hours: 37 hours per week

  • Monday to Thursday: 08:30 – 16:30

  • Friday: 08:30 – 13:30

• Pay Rate: £15.00 per hour

Essential Requirements

• Must hold a valid SIA licence

• Must be able to obtain SC (Security Check) clearance

• Must have a 5-year checkable work history

• Must be a British national by birth or have held a British passport for a minimum of 5 years

• Must not hold any dual nationality

Responsibilities

• Welcome and assist all visitors, staff, and contractors in a friendly and professional way

• Issue and update ID passes, including bulk issuing for new starters

• Follow standard operating procedures for security tasks

• Support international visitor control and clearance processes

• Help maintain records and materials in the classified library

• Manage secure material coming into and leaving the site

• Support clearance reviews and internal security checks

• Monitor access systems and ensure correct clearance levels

• Stay alert and respond to any potential security threats

• Maintain a professional appearance and wear the correct uniform

• Keep accurate records and complete all required paperwork

• Handle enquiries from visitors, couriers, and clients

• Work with internal teams to ensure smooth operations

• Regularly check and improve work processes

• Take part in mandatory training

• Complete other duties as requested by management

Qualifications

Person Specification (Minimum Requirements)

• 3 years’ experience in a similar role, with knowledge of UK MOD Policies and Guidance

• Experience in customer service/customer-facing roles is essential

• Flexible, professional attitude

• Reliable and customer-focused with a commitment to exemplary service

• Adept at working under pressure

• Outstanding written and verbal communication skills

• Proactive, discreet, and motivated

• Extremely well presented

• Ability to work independently and as part of a team

• Self-aware and motivated

• IT literate with a strong working knowledge of Microsoft Office and Outlook

• Vocational customer service qualifications preferred