Sales Support Engineer

Job Description

Key Responsibilities:

• Provide support for cloud-hosted production and staging environments used in electronic security platforms.
• Monitor, maintain, and troubleshoot distributed containerized services using Docker and Docker Swarm.
• Respond to and resolve incidents, working to minimize downtime and ensure high system availability.
• Investigate system performance, log anomalies, and service issues, escalating when appropriate.
• Collaborate with DevOps and software engineering teams to implement improvements and automation.
• Maintain thorough documentation of system configurations, processes, and known issues.
• Assist in system upgrades, patching, and performance tuning.
• Support security compliance and auditing activities where applicable.
• Participate in an on-call support rotation.

Required Skills & Experience:

• 2+ years of experience in a technical support, DevOps, or infrastructure engineering role.
• Strong hands-on experience with Docker and Docker Swarm in a production environment.
• Proficiency with core AWS services: EC2, S3, CloudWatch, IAM, ELB, ECS/ Fargate, and RDS.
• Solid understanding of Linux server environments, command-line operations, and scripting.
• Experience in supporting real-time or mission-critical systems (security, IoT, or similar sectors).
• Familiarity with log aggregation, monitoring, and alerting tools (e.g., ELK, Prometheus, Grafana).
• Good understanding of networking, VPNs, load balancing, DNS, and firewalls.
• Comfortable with Git and CI/CD workflows.
• Excellent troubleshooting skills and structured problem-solving approach.
• Strong written and verbal communication skills.

Desirable:

• Experience with Microsoft Azure cloud services.
• Background or familiarity with electronic security systems, access control, or surveillance technology.
• Exposure to Infrastructure as Code tools (e.g., Terraform, CloudFormation).
• Knowledge of container security and cloud compliance best practices.
• Experience with scripting languages (e.g., Python, Bash, PowerShell).
• Understanding of security certifications or industry compliance (e.g., ISO 27001, SOC 2) is a plus.
• Experience with Kubernetes or OpenShift for container orchestration.
• Familiarity with CI/CD pipelines and automation tools (e.g., GitHub Actions, Jenkins).
• Exposure to monitoring tools like Prometheus, Grafana, or ELK stack.
• Experience supporting enterprise customers in a B2B SaaS or software product company.
• Experience with access control and intrusion detection systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of database systems (e.g., PostgreSQL, MS SQL).
• Relevant industry certifications (e.g., CompTIA Network+, Security+, CCNA).
• Experience providing technical training to end-users.

Qualifications

Required Qualifications:

• Experience:
  • 3+ years in a technical support, DevOps, or systems engineering role.
  • Hands-on experience with Docker, docker-compose, and container lifecycle management.
  • Experience supporting or integrating MinIO or similar S3-compatible object storage.

• Technical Skills:
  • Familiarity with advanced networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, routing, proxies, firewall configuration, etc.).
  • Strong Ubuntu Linux system administration and troubleshooting skills.
  • Proficient in working with CLI tools and analyzing logs.
  • Experience with storage solutions, volume mounts, and container data persistence.
• Soft Skills:
  • Excellent communication skills for dealing with technical and non-technical users.
  • Problem-solving mindset with attention to detail.
  • Excellent troubleshooting and problem-solving skills with a logical and methodical approach.
  • Ability to manage multiple priorities and respond promptly to issues.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!