Branch Support Security Officer

Job Description

Key Areas of the Role

Purpose

To provide security services at key client sites across a defined geographical area as required. Protecting the customer’s employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of customer service which consistently demonstrate Securitas’ core values of Integrity, Vigilance and Helpfulness.

Responsibilities           

Protection of Property and Premises

• Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV as appropriate.
• Conduct external and internal security patrols as detailed in the Assignment Instructions.
• Provide traffic control and apply parking restrictions as required.
• Carry out routine tests of security equipment where appropriate.
• Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions.
• Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures detailed in the Assignment Instructions.
• Maintain all logbooks and records as detailed in the Assignment Instructions.
• Issue visitor/contractor passes in accordance with the Assignment Instructions.
• Deal with lost property in accordance with the Assignment Instructions.

Health and Safety

• To provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises.
• Ensure health and safety procedures are followed at all times. Record and report all faults, health and safety hazards and unsafe working practices to  supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions.
• Ensure all walkways and emergency escape routes are always kept clear.
• Report any usage of First Aid equipment and shortfalls in the contents of First Aid boxes.
• Notify the Securitas Operations Centre (SOC) in the event of any emergencies and follow the instructions given.
• Investigate the cause of all fire alarm activations.

Prevent Loss and Waste

• Report instances of property at risk of being lost, stolen, damaged and/or vandalised.
• During patrols, switch off unnecessary lights and close windows.

Prevent and Deter Crime

• Operate radios, pagers, clocking equipment and any other physical security equipment used on site.
• Operate customer’s ‘stop and search’ policies when required.
• Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects, and vehicles.

Customer Service

• Display an outstanding level of customer service.
• Take responsibility for problems that staff, and visitors may have.
• Display the highest standard of personal presentation and smartness of uniform to maintain the image of Securitas and the customer.
• Answer telephone calls professionally and in accordance with the Assignment Instructions.

Other responsibilities

• Book on at the beginning of each shift and make check calls in accordance with Company policy.
• Ensure all paperwork is completed in a timely fashion and conduct effective handover procedures.
• Undertake any other duties as requested by Branch Management.

Competencies 

• Managing and Leading Others
• Manages Self
• Decision Making
• Communication Skills
• Business Acumen & Commercial Awareness
• Operational Excellence
• Strategic Thinking (Planning & Forecasting)
• Customer Management & Sales Development
• Relationship Building & Networking

Qualifications

Person Specification 

Essential 

• To be available as and when called upon to cover shifts, occasionally at short notice.
• Must hold a valid SIA Licence.
• Must have the right to work in the UK.
• Must be over 18.
• Have a five year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
• No current criminal convictions.
• A full UK driving licence and own transport is highly desirable.
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness.
• Excellent communication skills and a strong customer focus.
• Be able to work independently as well as part of a team.
• Be punctual and reliable.
• Be willing and able to work shifts covering days, nights and week-ends.
• Be sensitive towards and show an understanding of the requirements of people with disabilities or special needs.
• Must be eligible to hold SC security clearance.

Desirable 

• Prior experience as a Security Officer in the Security industry is desirable.
• A First Aid qualification would be advantageous.

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!