Regional Account Manager

Job Description

General Role & Responsibilities                           

Managing and overseeing sites leaders, supervising country operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining country activities to maximise results and achieve peak performance levels. The Regional Account Manager will ensure appropriate operational service delivery by fully and satisfactorily completing duties which include, but are not limited to:

Managing and Leading

• Serves as a key point of contact to ensure the delivery of high-quality customer service for the client account, evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Directly accountable in respect of the attainment of Key Performance Indicators, Service Level Agreements and the implementation of Standard Operating Procedures.
• Monitoring performance at all levels and scheduling training as required.
• Implementing an effective brand strategy and ensuring consistency.
• Management involvement of the recruitment and selection process.
• Deploy best practices across scope and functionally, drive continuous improvement activities within scope by specific training in close alignment with the Securitas Account Management Team.

Operational Excellence

• Ensure that all case, financial and administrative records and files are maintained to a high standard.
• Ensure that services are planned, delivered and evaluated in response to the client and company needs.
• Duties also include guiding management staff in your respective countries, setting performance objectives, evaluating and optimising operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
• Dealing with escalated client issues, incident reports and legal actions.
• Identify and initiate improvement opportunities; recognise (potential) issues, propose and critically evaluate solutions and effectively resolve the matter / implement the solution.
• Analyses operational and financial indicators to continuously improve account  performance; ensures profitable operations with full profit and loss accountability.
• Demonstrate the core brand values and culture of both Securitas and client, promoting a positive image of our client and Securitas at all times.

Communication

• Maintain effective communication with the line managers (Team Leads, Security Supervisors, and Campus Managers etc.) to ensure employees provide the highest level of customer service and care, maintain and promote a safe and secure environment and act in accordance with the client requirements and Securitas policies and procedures.
• The Regional Account Manager reports directly to the Securitas Regional Account Director with a dotted line to the Area Security Manager.
• This position is customer facing and daily contact with the client is a big part of the role therefore effective communication is essential.

Qualifications

Essential

• Valid UK driving license.
• Legal right to work in the UK.
• Must be willing to participate in the Company’s pre-employment 5-year history screening process, including drug screen and background checks.
• Bachelor's Degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting or equivalent education or significant years of work experience.
• Experience within the security industry.
• Understanding of employment legislation relating to the provision of Security staff across the region, and their potential moves between providers.
• Experience of dealing with information and intelligence, interpreting security threats and risks and management of investigations.
• Experience managing service providers and vendors.
• Results-oriented with strong delivery focus who can work independently and collaboratively with global teams.

Additional Information

Competencies

• Must have the ability to clearly and concisely speak, read, and write English proficiently.
• Handling and being exposed to sensitive and confidential information.
• Excellent organisational skills and extremely high attention to detail.
• Strong general IT ability.
• Effective time management, able to deliver projects on-time and that meet expectations.
• Capable of working under pressure and able to maintain a professional demeanour and approach with internal and external customers.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form, and act upon such instruction to accomplish a given task or project. In the event of unclear instruction, must have the ability to ask for clarification without prompting.
• Excellent problem-solving skills.
• Report writing ability.
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism are essential.
• Ability to create and revise documentation with a variety of stakeholders.
• Demonstrates ability to adapt and quickly learn unfamiliar areas of business.
• Ability to exercise independent judgment and decision-making skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Strong customer service skills and results-oriented approach to business.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!