Responding to alarm activations on your behalf

If your alarm goes off in the early hours and you’re tucked up in bed, do you really want the hassle of responding to alarm calls yourself? No matter if it’s a false alarm, a crime in progress or an escalating fire, you shouldn’t have to put yourself in a potentially vulnerable situation.

Let us take care of it for you

With our nationwide alarm response service, you can benefit from increased peace of mind knowing that fully trained security officers will be on hand to respond to any alarm activations of your behalf - any time of day or night.

How does it work?


If your alarm system is triggered, it will instantly send a signal to our Securitas Operations Centre (SOC) where our operator will assess the alarm, notify your keyholders and dispatch our nearest mobile security officer.

Our fully qualified officer will travel to your site in the fastest possible time to:
  • Visually assess the premises from the outside
  • Check inside the premises to check for signs or criminal activity or a fire (if it’s safe to do so)
  • Carry out a patrol to check the building is secure
  • Ensure the correct action is taken - such as resetting the alarm or contacting the emergency services/

Adding Securitas as your trusted keyholder

Our alarm response service works best when combined with our dedicated keyholding service.

That’s because if we don’t have access to your site, our officer will need to meet one of your existing keyholders in order to investigate the alarm - a disruptive and unwanted journey that you needn’t worry about.

As a trusted keyholder for your business, we’ll securely hold a set of keys to your site, which our officers can use to gain access when responding to alarm activations, or if you’d like us to carry out regular security patrols.

Find out more about our mobile security services here.

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